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General terms of use of the website

These General Terms and Conditions of Use of the Website (the “General Terms and Conditions of Use”) govern the relationship between you and NYD doo, with a registered address and business address at Prešernova cesta 19, 1000 Ljubljana (“we”, “us”, “NYD”) use of the website https: // www.nyd.care and all possible subpages of this website (“Website”).

In addition to the General Terms and Conditions of Use of the website, we ask you to familiarize yourself with the Privacy Policy, which defines the method of collection and use of your data, and the Cookie Use Policy, which reveals which cookies we collect and for what purposes.


The NYD is only an intermediary service between you as a user (“you”, “you”, “the user”) and the health care provider or provider, and should not be considered as a health care provider. The agreement between you and NYD doo is therefore strictly a service contract relating to the provision of a technical solution. NYD doo is therefore not responsible for the type or quality of advice or other health services provided / if provided in a video meeting.

1. Content of the Website

The purpose of the Website is to provide information about and in connection with the NYD and the services provided by the NYD. All content and advice published on the Website is for information purposes only and does not constitute medical advice and / or activity.

Despite the care for the correctness, up-to-dateness and integrity of the content of the Website, occasional inaccuracies, obsolescence or deficiencies of the information published on the Website cannot be avoided. NYD shall not be liable for damages resulting from publication or as a result of the use of such incorrect, outdated or incomplete information. NYD does not guarantee the smooth operation and access to the Website and does not assume responsibility for damage caused as a result of obstructed operation or inability to access the Website. The information published on the Website is for informational purposes only. The NYD assumes no responsibility that this information is complete, substantively correct and fresh.

NYD reserves the right to change and / or update the content of the Website at any time in order to update the content of the Website as promptly as possible. NYD also reserves the right to completely remove the Website from the Internet at any time and / or disable all users from using it.

The content published by the NYD on the Website and in the form of advice through the Website is intended to supplement the physician’s medical advice and is not intended to replace the physician’s assessment, diagnosis or treatment of any disease or medical condition. Use of the Website and Services is merely a substitute for traditional healthcare and is intended as an additional tool to physicians who provide patients with effective healthcare. The NYD assumes no responsibility as a healthcare provider in any way.

If the doctor, healthcare professional or partner, on the basis of the information received from the user, assesses that there could be an imminent threat to life or the need for emergency medical care, direct the user to the competent medical service or telephone number 112. In such a case, the user is solely responsible for taking appropriate action. The healthcare professional is fully responsible for the professionalism and quality of providing advice to the user. Advice and services are based on the user’s question and information about the symptoms the user has reported in connection with the problem. The advice given in this way does not constitute a diagnosis or a medical opinion and activity.

2. Access and use of the Website

Access to and use of the Website is permitted only in accordance with and under the conditions set out in these General Terms of Use, our privacy policy, the policy of use of cookies and other relevant provisions of applicable law.

By accessing and using the Website, you warrant that (i) the manner in which you use the Website will not harm the Website, other visitors to the Website or third parties, (ii) you will not attempt to gain unauthorized access to the Website, (iii) you will not attempt to map the Website to any other website, (iv) you will access the Website only through the interface provided by us, (v) you will not use software that allows other visitors to obtain information about the use of the Website and to establish their identity, (vi) You will not use the Website in violation of these General Terms of Use and other relevant provisions of applicable law.

In the event that the healthcare provider or partner wishes to establish a system for receiving inquiries for self-paying services through the Services, this will be possible on the basis of an established additional written agreement, in accordance with the General Terms of Use.

3. User / customer content

All content you provide to NYD, including information and material provided in the context of your questions, answers, requests for information and comments (hereinafter referred to as “User Content”), is your sole responsibility and we are not responsible for it. The user is solely responsible for the information provided in the application or through it or via video call and consequently assumes all responsibility for its content.

You agree and acknowledge that you are solely responsible for all content you provide to us. NYD does not control User Content and does not guarantee its accuracy, completeness or quality. You agree that the NYD shall not be liable for any loss or damage that your reliance on this information may have.

Please inform us about the alleged violations in connection with the User’s Content to the following e-mail address: info@aljoap.sg-host.com . The content you provide to us will be read, used and collected only by the NYD or by NYD authorized persons.

4. Links to third party websites

The Website may contain hyperlinks to third party websites in order to facilitate search and improve the user experience. The publication of a hyperlink on the Website itself does not constitute or imply any form of support, sponsorship or recommendation of the hyperlinked website, its content or the owner, by the NYD.

By clicking on the hyperlink, you will leave this Website and be redirected to a third party website subject to other general terms of use and privacy policy.

NYD assumes no responsibility for such third party websites, the content and information published on them, nor does it assume responsibility for the successful access to such websites.

5. Intellectual property rights

The Website and its content are the intellectual property of NYD or its authors and may not be used without the express written consent of NYD, except as provided in the General Terms of Use. NYD, NYD.care, the logo, all images, photographs and text, and all website content, graphics, and button icons are the intellectual property of NYD. All other brands, product names and company names or logos are the property of their respective owners. Except as expressly provided on the Website, the contents of the Website may not be copied, printed, transmitted, displayed, sold, published, stored, modified, or used for commercial purposes without the prior written consent of the NYD.

The logos, company names, trademarks and other trademarks displayed on the Website may be trademarks and are either owned by the NYD or published with the consent of the industrial rights holder on those trademarks. Their use is prohibited without the prior written consent of the NYD or third parties.

6. Exclusion of liability

Except as expressly set forth in these General Terms and Conditions of Use, NYD makes no representations and excludes all warranties, express or implied, to the fullest extent permitted by applicable law regarding the adequacy, reliability, availability, timeliness and accuracy of information and website content. links to third party websites on our website. The Website, the information and content on it, and the graphics associated with the Website are provided without any warranty by the NYD.

The information contained on the website may be inaccurate or have typographical errors. NYD shall not be liable for damages for loss of use of the Website, data, profits, goodwill or reputation, personal injury or any other damages arising out of (i) your access to our website, (ii) your inability to use the Website, (iii) any information or content contained on our website, (iv) your information or materials submitted to our website. Exclusion of liability applies regardless of whether the damage was caused by breach of contract, liability for damages, negligence, strict liability or otherwise.

7. Protection of personal data

NYD processes the collected personal data in accordance with the Privacy Policy and the Cookie Use Policy.

8. Modification of the General Terms of Use

NYD reserves the right to change the content of these General Terms of Use at any time. The amended General Terms of Use regulate access to and use of the Website from the moment of publication on the Website. By accessing and using the Website after the entry into force of the amended General Terms of Use, you agree to the use of such amended General Terms of Use. The date of the last amendment to the General Terms of Use is published below.

9. Final provisions

These General Terms of Use, together with the Privacy Policy and Cookie Policy, published on the Website, comprehensively govern the relationship between you and the NYD with respect to your use of the Website.

Slovenian law applies to the assessment of these General Terms and Conditions of Use. In the event of a dispute arising out of and in connection with these General Terms and Conditions of Use, the competent court in Ljubljana shall have jurisdiction.

10. Contact

In case of any questions please contact us at info@aljoap.sg-host.com.

© NYD doo, March 2020